info@travelotours.click

+92 309 492 9959

G9/4 Street 54, ISB

09 AM – 6:30 PM

TRAVELO TOURS

GDPR Policy

General Data Protection Regulation (GDPR) Compliance

At Travelo Tours, we are committed to ensuring that your personal data is handled in compliance with the General Data Protection Regulation (GDPR). This policy outlines how we collect, use, store, and protect your personal information in accordance with GDPR requirements.

1. Data Controller

Travelo Tours is the data controller responsible for your personal data. Our contact details are as follows:

2. Types of Personal Data We Collect

  • Identification Information: Name, address, phone number, email address.
  • Payment Information: Payment card details or other payment methods.
  • Travel Information: Itineraries, travel preferences, passport and visa details.
  • Usage Data: Information on how you interact with our website and services.

3. Purpose and Legal Basis for Processing

We process your personal data for the following purposes, and under the specified legal bases:

  • Booking and Service Provision: To process and manage your bookings and provide the requested services. (Contractual necessity)
  • Communication: To communicate with you about your bookings, provide customer support, and send updates. (Legitimate interests)
  • Marketing: To send promotional offers and updates, subject to your consent. (Consent)
  • Compliance: To comply with legal obligations and regulatory requirements. (Legal obligations)

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory requirements. Data retention periods are as follows:

  • Booking Data: Retained for a period of up to 7 years from the date of your last booking.
  • Marketing Data: Retained for as long as you continue to receive marketing communications from us or until you withdraw your consent.

5. Data Sharing and Transfers

  • Third Parties: We may share your personal data with third-party service providers, such as airlines, hotels, and payment processors, for the purpose of fulfilling your bookings.
  • International Transfers: Your personal data may be transferred to countries outside the European Economic Area (EEA) that may not offer the same level of data protection. We ensure that appropriate safeguards are in place to protect your data.

6. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Access: Request access to your personal data we hold.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data under certain circumstances.
  • Restriction: Request restriction of processing your data.
  • Portability: Request a copy of your data in a structured, commonly used format.
  • Objection: Object to processing based on legitimate interests or for direct marketing purposes.

To exercise these rights, please contact us using the contact details provided above.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no data transmission over the internet or electronic storage can be guaranteed to be 100% secure.

8. Complaints

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO). In other countries, please refer to the relevant data protection authority.

9. Changes to This Policy

We may update this GDPR Compliance Policy from time to time. Any changes will be posted on our website with an updated effective date. Please review this policy periodically to stay informed about how we are protecting your data.

10. Contact Us

For any questions or concerns regarding this GDPR Compliance Policy or how we handle your personal data, please contact us:

Thank you for trusting Travelo Tours with your personal data. We are committed to ensuring your privacy and complying with GDPR requirements.